My Twitter Message in the Boston Globe
Thomas Friedman was right. The world is flat. Business dynamics are changing. With the advent of the internet and social networking sites, communications are immediate, accessible by everyone, and permanent. The companies who are responsive and “get it” will establish significant customer loyalty and trust. The ones that don’t will pay for their lack of responsiveness and customer interaction.
I vented a very slight frustration with the Southwest check-in process. My moment of frustration turned out to be a big win for Southwest. I vented on Twitter. They responded to my comments, which caught me off guard and very pleasantly surprised me. A Boston Globe reporter caught the interaction and shared the customer service event in an article on Customer Service.
Oh, and if you aren’t following me on Twitter, check me out here.
11 Comments »
Leave a comment
about
travis 2.0
-
Flickr Photos
More Photos 
twitter feed- pastortrav: My boy has kicked the crib to the curb. Tonight he's sleeping in his own bed...hasn't moved. That's the end of the crib in the Johnson casa.
- pastortrav: @scratchdough those are some pretty decent guys if I say so myself.
- pastortrav: @KeysTreasures :)
- pastortrav: @bibliata I just left Europe 2 weeks ago....had a blast. Would love to come back.
- pastortrav: @daveferguson that's really good stuff.
Nice. I noticed they did not put your follow up information and reaction in there. They could have clarified that you were not twittering to SW and that you didn;t even know they were looking. Now you will have a bunch of beantowners trying to add you to their twitter accounts.
Comment by The Citizen Cane | July 14, 2008 |
I already do. I just got a follow notification from Jeanne Shaheen who is running for the US Senate in New Hampshire. funny
Comment by travjohnson | July 14, 2008 |
Did you catch the name of that Southwest Airlines spokesperson that was quoted in that article ? She may be a future member of ‘The Chris Day Club’ !
Comment by The Major | July 15, 2008 |
That’s funny. I thought the same thing when I read it.
Comment by The Citizen Cane | July 15, 2008 |
That’s so crazy! You’re famous now.
I’m still not a twitterer, but I think it’s a pretty neat idea.
Comment by Rebecca Longtemps | July 16, 2008 |
Go for it, Rebecca!!! That comment was under 140 characters. You’re all ready to go.
Comment by travjohnson | July 16, 2008 |
Very cool. How di d you come across the article?
On another note, want to hear a bit of irony? I needed your church website link, so instead of coming here first I went to the COG rumor mill. I figured it would be a faster way to find your info. But, in fact, I could not find a single comment by you on the front page. Oh well, now I’m in the right place.
Comment by Pete Zefo | July 17, 2008 |
One more comment.
On your staff page you should add a note under your mother’s bio…
“She makes the best chicken casserole in the world.”
It’s been almost 13 years since I’ve tasted it and have never found it’s equal.
Comment by Pete Zefo | July 17, 2008 |
Trav, I always knew you’d be famous some day…that’s the main reason I befriended you!
Comment by jonathanstone | July 17, 2008 |
My fame was so short lived and so significant that I didn’t notice it until 7 days after it happened.
Comment by travjohnson | July 17, 2008 |
[...] Travis recently got a mention in one of North America’s most-read daily newspapers – ‘Th…. A potential future member of ‘The Chris Day Club’ was also featured in the article. [...]
Pingback by Friday Night Blogroll Review « THE MAJOR’S LIFE BLOG | July 18, 2008 |